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This guide will help y'all download your swoop logs from your Shearwater dive computer and view them on your computer.

Note: Nosotros have recently become aware of an issue with the new Windows ten Creators Update. If you have a Perdix or Perdix AI, please meet this link to check if yous are affected.

1) Plug the Bluetooth Dongle into a USB Port.
Some computers have built-in Bluetooth . If yours does you should skip this pace.

2) On the dive Computer, got to Start Bluetooth or Dive Log->Upload Log depending on the version of your firmware.

3) In one case you've commenced the upload, y'all should then see this screen displayed:

4) In Shearwater Desktop, open the downloader Dive Computer -> Download Dive Log...

If you lot don't accept Shearwater Desktop, download it here.

5) While your dive computer is yet counting downwardly, select your dive computer blazon from the list and press outset.

six) Select the dives yous want and so printing download.

If you are using a Predator or a Petrel with older firmware, your dives will automatically commencement to download.

If these steps didn't piece of work for y'all, click the Troubleshooting tab at the top of this screen.

This guide volition help yous download your swoop logs from your Predator or Petrel and view them on your figurer.

i) If you have a Perdix/Perdix AI and a Mac from 2012 or earlier, plug in the bluetooth dongle that came with your dive reckoner.

Otherwise, do non plug in the dongle.
Most Macs have built-in bluetooth and plugging in some other bluetooth dongle will preclude it from working.  If you take plugged in the dongle and you don't accept a Mac from 2012 or before, unplug it and restart your Mac.

ii) On the dive Calculator, got to Kickoff Bluetooth or Dive Log->Upload Log depending on the version of your firmware.

3) Wait for this screen to be displayed.

4) In Shearwater Desktop, open up the downloader >Dive Computer -> Download Dive Log...

If you don't take Shearwater Desktop, download information technology here.

5) While your dive reckoner is nonetheless counting down, select your dive figurer type from the listing and press start.

half dozen) Select the dives you lot want so press download.

If you are using a Predator or a Petrel with older firmware, your dives will automatically start to download.

If these steps didn't work for you lot, make certain yous have not inserted the USB dongle, and then contact u.s.a..

The following links will guide you lot through identifying and resolving mutual Bluetooth communication problems on your PC/Mac. If at any signal in time you feel uneasy about performing these steps, Contact us directly and we'll practice our all-time to assist you.

My Perdix/Perdix AI won't connect to my Windows vii figurer

The latest Shearwater dive computers use a connexion technology called Bluetooth LE or Bluetooth Smart. Unfortunately Microsoft has chosen to support this engineering science merely in Windows 8 and later. Perdix AI and some models of Perdix are therefore incompatible with Windows seven. Earlier Shearwater dive computers are unaffected.

However, these dive computers are supported with Shearwater Cloud, bachelor for Android and iOS.

To check your Perdix for Windows 7 compatibility, please exercise the post-obit:

On your Perdix, go to System Setup->Avant-garde Config->Arrangement Info and check the firmware version.

If your firmware version is in the format vXX/Byy, your Perdix is not supported by Windows vii

If your firmware version is in the format vXX, your Perdix is supported by Windows 7

For example, a Perdix with firmware version v44 is supprted, but a Perdix with firmware version v44/B04  is not.

My Perdix/Perdix AI won't connect to my Windows 8 figurer

Shearwater Desktop handles Bluetooth LE pairing, so you ordinarily never need to go to your Bluetooth Settings to set up a Shearwater dive computer.

Nonetheless, on Windows 8, in that location is no fashion to do this pairing inside of a program. This ways that you demand to pair your Perdix/Perdix AI using Windows 8'south Bluetooth Settings page

1. Go to and blazonStart -> Type: PC Settings and click the icon with the same name -> PC and devices -> Bluetooth
2. Put your Perdix into Bluetooth mode by going to Offset Bluetooth or Dive Log -> Upload Logdepending on your firmware version
3. Your Perdix should prove up in the Bluetooth settings panel on your PC. Click Pair to pair it.
4. After that, your PC should pair and gear up your Perdix.

After that, you should be able to connect to it using Shearwater Desktop.

My Perdix/Perdix AI won't connect to my Windows ten calculator

You lot should be aware that at that place is an update to Windows called the Creator's update that is causing significant issues with Bluetooth LE devices like the Perdix. I'd like to rule that out as a possibility.

Please practice the following:

1. Open your start menu and blazon "winver" and and then click on the icon with the aforementioned proper name.
2. A window with version information about Windows volition open up. Delight accept a look at the number after the work 'Version'

If the version is 1703, you have the Windows 10 Creator's Update. If this affects you, unfortunately yous will need to look for some other update from Microsoft to address the problem, as this is a Microsoft issue that we don't have control over. Microsoft has mentioned they are working on a fix since late Apr. So hopefully they push out an update soon to accost the Bluetooth Depression Energy problems.

In the concurrently, y'all tin still try connecting using our App: Shearwater Cloud. Information technology is currently bachelor for iOS and Android and in the future Mac and Windows. So you could utilize this app if you lot take not already.

IMPORTANT: Information technology is worth noting that some older Perdix models tin can connect with "Petrel 1 & 2" selected instead of "Perdix & Perdix AI", please give this a endeavor if you have an older Perdix.

If you don't accept the Creator'southward Update, then in that location is a different issue. Delight contact us.

I get Skid RX Error on my Swoop Reckoner while doing a Firmware Update with my Mac.

Some of our Dive Computers utilise a connection technology called Bluetooth Low Energy (BLE). The Firmware of our Dive Computers has a strict timeout if data is not sent to the Dive Figurer using BLE fast enough. By Default, some Mac'south internal Bluetooth is just a flake also boring and causes the Dive Estimator to Fourth dimension Out. You will need to use the Bluetooth dongle that came with the Perdix which should allow faster communication. Here's how:

1. Download and run this app, which volition configure your Mac to use the USB Bluetooth dongle.
2. Plug in the dongle that came with your Perdix.

Afterward that you should be able to connect to your Dive Estimator with Shearwater Desktop.

If you are still having trouble, please contact usa.

My Perdix/Perdix AI won't connect. I accept a Mac from 2012 or earlier

Perdix and Perdix AI employ a connexion technology called Bluetooth LE or Bluetooth Smart. This was introduced in Macs fabricated in 2013 and later. Therefore, earlier Macs do not have this technology, so they are unable to connect every bit-is. Yous will need to apply the Bluetooth dongle that came with the Perdix. Hither'south how:

1. Download and run this app, which volition configure your Mac to use the USB Bluetooth dongle.
2. Plug in the dongle that came with your Perdix.

Subsequently that you should be able to connect to your Perdix with Shearwater Desktop.

If yous are all the same having trouble, please contact us.

My Perdix/Perdix AI won't prove upward in my Mac'south Bluetooth Preferences. What gives?

Perdix and Perdix AI utilise a connection technology called Bluetooth LE or Bluetooth Smart. This is different from Bluetooth (too known as Bluetooth Classic).
Apple has decided non to show Bluetooth LE devices in the Bluetooth Preferences console on Macs. They besides don't evidence up on iOS devices' Bluetooth Preferences.

Don't worry, neither your Mac nor your Shearwater Dive Computer is malfunctioning.  Shearwater Desktop handles Bluetooth and Bluetooth LE pairing itself, so you unremarkably never need to get to your Bluetooth Preferences to set upward a Shearwater dive calculator.

You can connect to these dive computers from Shearwater Desktop in the usual style.

I used to be able to connect using my Mac, but now I can't. I've recently upgraded to the latest version of MacOS.

Yous may need to reset the pram on your Mac.
Please encounter this folio from Apple tree back up: Resetting the PRAM on your Mac

Bluetooth Pairing Conflicts Windows seven (Predator, Petrel, Petrel 2, Nerd)

Note:  If you have a Perdix or Perdix AI, this does non employ.
Shearwater Desktop won't be able to connect to your dive computers if it has been paired with Windows beforehand. You lot can remove the pairing by doing the post-obit...

1. Go to Start -> Command Panel -> View devices and printers
   
2. A listing of your installed devices should show upward. You should not meet Predator listed as a device.
   • If you encounter one or more Shearwater Dive Estimatordevices shown, right-click on each and choose Remove device. And then, retry connecting to your dive calculator through Shearwater Desktop.

   

Bluetooth Pairing Conflicts Windows 8.one and 10 (Predator, Petrel, Petrel ii, Nerd)

Note:  If you have a Perdix or Perdix AI, this does not apply.
Shearwater Desktop can sometimes make an improper Bluetooth pairing which causes frequent disconnects. Yous can remove the pairing by doing the following...

1. Go to and blazonCommencement -> Type: PC Settings and click the icon with the aforementioned name -> PC and devices -> Bluetooth
2. A list of your installed devices should show up. Y'all should not see Predator listed as a device.
   • If yous see one or more Shearwater Dive Figurerdevices shown, correct-click on each and choose Remove device. Then, retry connecting to your dive calculator through Shearwater Desktop.
   • 

Bluetooth Commuter Conflicts

Sometimes the wrong Bluetooth driver may have been installed, or there may be more than than 1 Bluetooth radio attached to your PC. Y'all can cheque this by doing the following...

1. Ensure the Bluetooth dongle supplied with your swoop computer has been plugged in. If it's already plugged in, remove it, wait a few seconds, and plug it back in again.
   
2. Go to Start -> Control Panel -> System and Security.
   
3. Become to Device Manager (located under the System selection).
   
4. In the list of items that shows upwardly, you should run across a Bluetooth Radios option (information technology should specifically say Bluetooth Radios, not Bluetooth USB or some other variation). When y'all expand Bluetooth Radios, you should be seeing two items: the Bluetooth dongle name (may show up as Generic Bluetooth Radio or another variation) and Microsoft Bluetooth Enumerator.
   • If yous see more than these ii items, it may mean that yous have a built-in Bluetooth radio on your PC. Having more than 1 Bluetooth radio on your PC will crusade problems with Shearwater Desktop, so try unplugging the Bluetooth dongle and retry connecting to your swoop computer.
   • If yous don't encounter anything listed, it may be that the Bluetooth dongle isn't able to register with your PC. Try unplugging it, rebooting your PC, and plugging it back in again to run across if it shows up. Your dive computer will work with nigh Bluetooth dongles, so if you lot accept another handy you tin utilize it every bit a replacement. If you don't have ane handy, you lot can Contact Us for a replacement.

   

Alternating Bluetooth Stacks

Shearwater Desktop is just compatible with the Microsoft Bluetooth stack (the default Bluetooth stack on windows). Information technology isn't compatible with third-party Bluetooth stacks. You tin cheque for third-party Bluetooth stacks doing the post-obit...

1. Go to Start -> Control Panel -> Programs -> Programs and Features.
   
2. Once Programs and Features opens up, it should contain a listing of programs installed on your PC. Effort looking for items that include the words TOSHIBA Bluetooth, WIDCOMM, CSR Harmony, Bluesoleil, or BlueFritz.
   • If whatsoever of these items are installed, they may need to exist removed earlier you can use Shearwater Desktop. Make sure yous have all relevant backups before you remove anything. If you're uneasy or unsure about removing something, consult with a professional or Contact Us. In rare cases, you may require the functionality provided by these stacks if you're using other Bluetooth devices with your PC.

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Source: https://www.shearwater.com/bluetooth-quick-start/

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